Email Recipients

Automation rules send emails when an order’s stage changes. You can choose who receives each email:

• The customer: Sent to the primary customer’s email address (pulled from Shopify, Amazon, or eBay). If no customer email exists, the email won’t be sent.
• Myself: Sent only to you (your login email).
• My team: Sent to all team members, excluding yourself.
• Myself and my team: Sent to all team members, including you.
• Custom recipients: Sent to any email addresses you enter, separated by commas.

Note

To prevent spam and potential abuse, importing an order will not trigger any automation rules or email messages.