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Add notes to orders that only your team can see — useful for tracking status updates, changes needed, or shipping confirmations.

  1. Open any order from the Orders dashboard.
  2. Find the notes section and click (No team notes.) or the existing note area.
  3. Type your note and save.

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Customer notes (left by the customer at checkout) are shown separately from team notes.

You can also find and edit team notes from the Order Details page. Team notes appear below customer notes, making it easy to add or update internal notes while reviewing an order’s full history.